Most sign-in problems come down to one of three things: the code email going astray, signing in with the wrong email address, or an expired link. Work through the checks below in order.
Check your spam or junk folder — one-time password emails are occasionally filtered.
Check you typed the right address. The Check Your Inbox screen shows exactly which address the code went to. If it's wrong, click Back and re-enter it.
Wait, then request a fresh code. Go Back and click Send Verification Email again. If you've requested several codes quickly, Nagaris rate-limits you and shows Too many requests. Please try again in … — the code will send once the timer passes.
Sign in another way instead. Continue with Google, Continue with Microsoft, Continue with Apple, Continue with Xero and Sign in with a Passkey don't need the emailed 6-digit code at all. As long as the provider account uses the same email address, you'll reach the same Nagaris account.
Ask your IT team about filtering. Some firm mail servers quarantine automated emails — ask them to allow mail from Nagaris.
Codes are 6 digits and single-use. If you requested more than one email, use the code from the newest email.
If you clicked the sign-in link in an old email, it may have expired — you'll be returned to the email sign-in screen to request a fresh one.
Invalid or expired invitation link — the invitation has expired, was revoked, or was already used. An administrator can send a fresh one: on the Invitations page, the envelope button next to a pending invitation resends it.
You signed in but see You're not connected to an organisation — you used a different email address from the one that was invited. Click Sign out and try another email and sign in with the invited address. Signing in with another address creates a separate, empty account.
The invitation never arrived — check spam, confirm the administrator spelled the address correctly on the Invitations page, and ask them to resend.
If you can't use your usual method, the MFA screen offers alternatives you have enrolled: Use a passkey instead, Text me a code instead or Use a backup code instead.
Backup codes are single-use — enter any unused one on the Backup Code screen.
SMS codes have a Resend code option after a 30-second wait.
If you've lost your phone, passkey and backup codes, contact support and the team can reset MFA on your account so you can sign in and enrol again.
Contact support (see the article on getting help and reporting a problem) and include: the email address you're signing in with, which sign-in method you tried, the exact error text on screen, and roughly when it happened. That's usually enough to spot the problem on the first look.
