This help centre covers the most common questions, and there's help built into Nagaris itself. When something isn't working, the fastest way to get it fixed is a small, clear report sent through the in-app support widget.
Look for the Help & Support button (a lifebuoy icon) in two places:
Top bar — between the timesheet button and the notifications bell.
Sidebar footer — labelled Help & Support, at the bottom-left of the navigation sidebar, just above Settings.
Clicking either opens the support widget, where you can send a message or bug report to the Nagaris team, leave product feedback, browse the changelog, and search the docs. Your name and email are attached automatically, so you don't need to re-enter them.
The widget is available to firm staff (Member permission and above); client users don't see it.
Click your name in the top-right corner — the bottom of the menu has a Support link that emails the Nagaris support address, alongside Privacy and Terms links.
For anything not covered by the help centre, you can also book a call with the Nagaris team for a walkthrough of any feature.
However you contact support, the fastest fix comes from a specific report. Include:
What you were trying to do.
What you expected to happen.
What happened instead.
Which client, entity or workspace it affected.
The exact error text — copy and paste beats paraphrasing. Nagaris error messages are specific (Invalid or expired invitation link, Failed to Load Team, and so on) and tell us where to look.
The time it happened.
A screenshot or short screen recording if you can.
If you're comfortable opening your browser's developer tools, console logs are also very helpful.
For sign-in problems specifically, start with the troubleshooting article on sign-in and verification codes — it resolves the most common cases without waiting on support.
Many pages have a Retry option when data fails to load (for example Failed to Load Team … Please try again or contact support if the problem persists.). A quick retry or refresh is always worth one attempt before reporting.
